I. Item Name: 12360 Customs Service Hotline
II. Item Type: public service
III. Setting Basis: Notice of the General Administration of Customs on the Construction of "12360" Customs Service Hotline (STF [2010] No.105)
The "12360" customs hotline refers to the unified contact number "12360" for external services based on the integration of all directly affiliated customs' existing business consultation, complaints, and reporting calls; In the customs system, the "12360" customs hotline platform of "single window acceptance, back-end coordination and cooperation, and unified external reply" will be established in a centralized way with all directly affiliated customs as the unit.
"12360" is a social public service number, and all customs must strictly abide by the national and local regulations on number resource management, and no transferring, leasing of the special number or changing of the public service nature of the number shall be permitted. When the user dials this number, the charging standards shall be implemented according to the relevant regulations of the Ministry of Industry and Information Technology.
IV. Implementing Agencies: General Administration of Customs and all directly affiliated customs offices.
V. Statutory Time Limit for Settlement: none.
VI. Committed Time Limit for Settlement: the caller should be answered on the spot if it's possible; If the situation is complicated and needs to be transferred to the back-end for handling, reply to the caller immediately after the back-end feedback.
VII. Name of Result: none.
VIII. Result Sample: none.
IX. Charging Standard: none.
X. Charging Basis: none.
XI. Application Conditions: there is no fixed handling condition, directly call the hotline for consultation.
XII. Application Materials: There is no need for the public to submit application materials for this item.
XIII. Handling Process: receiving-accepting-transferring-replying.
XIV. Handling Form: telephone.
XV. Visits to the Processing Site: 0.
XVI. Reviewing Standard: The questions reflected by users are accurate, complete, true, and effective.
XVII. Scope of unified handling: It can be accepted within the customs territory.
XVIII. Appointment: No.
XIX. Online Payment: No.
XX. Logistics Express: No.
XXI. Place of Handling: None.
XXII. Processing Time: 7*24 h.
XXIII. Consultation Tel: 12360 Customs Service Hotline.
XXIV. Supervision Tel: 12360 Customs Service Hotline.